Local Services portal
FROM: Paul Chapman
What NEED does this meet?
This has a two fold need
1. To allow a low cost distribution of videos about Council Services
2. To allow residents to find out contact numbers and services
3. To allow people wanting to move into an area to find out about the area.
A third need is to allow residents to fill in forms for things like housing benefit, Council tax etc. However, this would require some fairly extensive security elements
What is the APPROACH?
If you've seen movies.com then this is what I'm thinking about for local services. The movies.com motion shows the video element. These are streamed videos, instead of being movie reviews and news it would be information about local services.
Councils should be able to register on the site as providers and a standard interface based on XML.
Eventually if full agreement can be obtained from councils then the site could become self financing by charging councils for various transactions such as council tax applications, housing benefits etc.
What are the BENEFITS to people?
Primary benefit is that residents can find about an area without having to navigate a councils own site which in many ways do not have a standard navigation, and in some cases may not have a standard set of information.
Councils would benefit because the way they provide services would have a 'shop window'
Better ways of providing services can be shown and councils that may not have thought of can see how other councils have solved problems.
Videos with an educational/informative element are cheaper to distribute over the web
What is the COMPETITION?
A service like this has been set up in the US which later failed. Partly because the technology at the time was in it's infancy. The emergence of XML as a standard communications technology means that most technical problems can be solved. In many ways it would be easier to implement the non transactional elements before introducing the more complex chargable transactional element.
Here are some of the US versions
In Singapore they have http://www.ecitizen.gov.sg/
The nearest thing in the UK is http://www.ukonline.gov.uk/Home/Homepage/fs/en but this is in no ways as detailed as I am considering. This tells you more about how government works rather than telling you what government does.
The closest thing to what I am thinking of is these two US Sites;
What BUDGET & LOGISTICS are required?
Implementation should be in three phases;
1. Information portal.
2. Video streaming of Information
3. Transactional elements of council requirements such as filling in council tax forms, claims for single occupancy refunds, etc;
Generally the information portal elements and the video streaming can use existing technology so it should not be too difficult.
The third phase however needs the agreement with councils so the major problem is political rather than technical.
Phases 1 and 2 would have a low cost as they use existing technology or technology which can be developed comparitively quickly. The third phase would need the agreement of councils and negotiation on the structure of the XML documents which the site would use to report transactions to client councils. However since they should be used to the service by then this should be easier.
I'm sorry, but why the hell should we subsidise a project that millions of (hard earned) taxpayers money is allready being spent on? Many local Goverments have projects like this in the pipeline (like mine, http://www.mkweb.co.uk, theres 2mil down the drain).
Posted by: Alex at Nov 1, 2003 1:14:15 AM
Have you seen http://www.upmystreet.com/ ? It seems to be what you're after. Also, I'm sure there are already government bodies doing or aiming towards this.
Hope this helps.
Posted by: Russell at Nov 1, 2003 9:32:36 PM
I'm going to comment on my own proposal since having looked at the comment they seem
to both be considering phase 1 (which is just information).
What I am proposing has two distinct phases. One is that short public information films
of approx 5min duration can be streamed from the site.
The third and far more ambitious phase is to make it two way. Say I want to apply for
a fishing license, or claim or fill any of the multitude of forms that government asks us to.
At the very least it should be possible to download the form and if the form is pre-loaded with
information taken from a visitors registration. An advance on that would be to fill it in
online and then the councils themselves can pick up the information as XML Documents.
Neither upmystreet or from what I can see any of the UK Council website do this later stage.
Of course in any development one should implement each stage carefully and such a site would
need rolling out in a major authority first (say London) before being moved to other authorities.
If such a site can be rolled out for the entire US then I'm sure it's possible for the UK.
No doubt the Government could work at this and may very well be doing so, but it is some years
since the promise of services being delivered online and we are a long way yet.
Posted by: Paul at Nov 1, 2003 10:49:51 PM
EAT SHIT AND DIE MUM../>
DO YOU FINK YOUR ACHIEVING SUMTHING BY POSTING SHIT UP ABOUT ME.. STUPID BITCH!/>
NOW YOUR NEVA GONAA SEE HALLIE SHE IS TO GOOD FOR YOU I WOULD NEVA STOOP THAT LOW TO SEE WHAT YOUR ALL ABOUT..
Posted by: Google at Nov 10, 2004 11:02:05 AM